FAQ

  • orders are processed within 1–2 business days.

  • for new zealand orders

    • standard shipping: 2-3 days

    • express shipping: 1-2 business days

    for australian orders

    • standard international shipping: 5–10 business days

    • express international shipping: 3–5 business days

  • of course! tracking information will be provided via email once your order is shipped.

  • yes, but currently only to australia.

SHIPPING

  • each set comes with an application kit and instructions.

  • with proper application, our nails can last up to 2-3 weeks!

  • yes, if removed carefully, many of our nails can be reused. plus our sets come with multiple sizes and spares.

  • each set includes a variety of sizes to ensure the perfect fit for every nail xx

PRODUCT

  • we do not offer refunds, returns, or exchanges. as all sales are final. please note, press’d up reserves the right to decline any requests for returns, reshipments, or refunds. however, in the unlikely event that your order arrives damaged or wrong, please contact us within 48 hours of receiving your order. be sure to include photos of the damage and a screenshot of your order confirmation email. to begin this process, visit our contact us page.

RETURNS & REFUNDS

  • no, when applied correctly, our glue and adhesive tabs are safe and gentle on your natural nails.

  • orders can only be canceled or changed before they are processed. contact us immediately if you need assistance.

  • soak your nails in warm, soapy water for 10–15 minutes, then gently lift the edges to remove them. avoid force to prevent nail damage.

GENERAL