last updated [21.01.2025]

order processing

all orders are processed within 1-2 business days after payment is received.
orders placed on weekends or public holidays will be processed the next business day.

shipping within new zealand

we ship all orders via nz post to ensure fast and reliable delivery.
estimated delivery times:
- standard shipping: 2–3 business days.
- express shipping (if available): 1–2 business days.
flat-rate shipping cost: [Insert cost, e.g., $5.99 NZD for standard shipping]. free shipping is available for orders over [I$50 nzd].

order tracking

once your order is shipped, you will receive a confirmation email with your tracking number.
use the tracking number on the nz post website to monitor your package's progress.

delivery information

pease ensure your shipping address is correct at checkout. we are not responsible for orders shipped to incorrect addresses provided by the customer.
if a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

shipping to australia

international orders to australia are also shipped via nz post.
estimated delivery times:
- standard international shipping: 5–10 business days.
- express international shipping (if applicable & available): 3–5 business days.
shipping costs:
- flat-rate standard shipping: $15.99 nzd.
- free shipping is available for orders over $65 nzd.
please note: additional customs duties or taxes may apply and are the responsibility of the customer.

shipping delays

while we aim to deliver orders on time, delays may occur due to unforeseen circumstances, including weather conditions, high courier demand, or public holidays.
if you have not received your order within the estimated delivery time, please contact us at team@pressdup.co.nz for assistance.

lost or damaged packages

we take care to ensure your order is packaged securely. if your package arrives damaged or is lost in transit, please contact us within 7 days of delivery or no turn up.
for damaged items, please include photos of the package and the product when you contact us.

If you have any questions about our shipping policy, feel free to reach out to us at customerservice@pressdup.com